The Elite Etiquette Edge!

Professional Office Protocol Training

There is a tremendous need for civility and respect in all disciplines of the professional office: medical, hospitals, mental health, legal, banking, military, and financial. The medical field, in particular, has an overwhelming responsibility to make patients feel safe and in good hands. Customers seek advice and comfort when they are their most vulnerable - medically ill, legal issues or with financial concerns. Empathy from office personnel is paramount and pivotal to business practice success. Additionally, office administrators must insist that their staff treat clients/patients with the utmost respect, dignity and courtesy.

Business success depends on the tone of your office environment. Successful business affiliations are built on a relationship of referrals and word of mouth clientele.

Business Etiquette.Biz will give your office personnel a total patient/client customer care manner makeover. A caring staff that puts patients/clients' needs first, will not only build a loyal practice, but the office will become the role model office for other professional practices. Let us help you provide the best medical/business protocol and etiquette to help each patient/client feel as though they are a revered guest in your office.

Office Protocol Training Includes:

  • The Initial Contact
  • Office and Telephone Etiquette
  • Reception Area-Waiting Room Demeanor
  • Gatekeeper Guidelines
  • Dress Codes
  • Greeting your Client/Patient Properly
  • Communicating with Class to your Client/Patient
  • Handling Difficult People
  • The Power of Empathy
  • Handling the "The Holiday Office Party" and other Social Musts
  • Hospital, Courtroom Behavior
  • Networking-Keep the Referrals Coming
  • Time Management -Time for Everyone is Valuable


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Dr. Jodi Stoner: Lori Gersh:

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